In recent months I haven’t been overall impressed with Sears. Well, really it’s Sears Outlet stores. My reasons vary, however the main reason is there is a situation where some property was damaged and Sears Outlet is dragging their feet in a serious manner on rectifying a problem created by two delivery guys, who in my opinion were probably NOT trained for such a situation. They acted beyond their capabilities and Sears Outlet really needs to make that situation right.
Now, on another note Sears Blue Service Crew has impressed me.
Two of my favorite ways to connect and contact with any company has been facebook and twitter. I really feel like in this day and age that companies should have and keep maintained and updated WITH communication with consumers twitter and facebook pages. Just my two cents.
My husband bought me a bread machine last year for Christmas. After having used it around a dozen times the kneading blade went missing. I have searched high and low, through every door and drawer in the kitchen. No luck. I can not find the kneading blade.
I have called the Sears that my husband purchased the bread machine from and they acted like they had no idea what I was talking about. Almost as if I were asking them if they were selling little green men with polka dots for $1. So I took it in stride and searched online. Well I guess I didn’t search too well, so that’s when I took aim at Sears on twitter.
I tweeted the appliance people and outlets, and others on the twitter teams. Then I ran across the Blue Service Crew and I could not be happier. I sent them a tweet just after my husband came home from the hospital asking where in the world I could find a kneading blade. I wasn’t real prompt with returning the direct message they sent me, because we had just gotten home from the hospital and hubby needed lots of extra help as well as an extra hand to make him sit back and take it easy since he had the surgery!
Not only did (Nicole) @BlueServiceCrew help me find a kneading blade, but they personally had one sent straight to me. At no cost.
For those of you that follow some of my personal postings you understand that my family has really had a heck of a time over the last few months. One thing right after another, being sick, Mom’s hospitalization, strep throat and more recently the accident my husband had resulting in a life saving emergency surgery. Emotionally and financially, it’s just been tough.
It really is the small things in life that mean so much. That simple, small kneading blade really lifted my spirits and helped to renew my faith. I can’t thank them enough for the kind gesture.
Nicole, thank you so much for going above and beyond to send the kneading blade to me, it meant so very much.
I hope you and your family have a very Merry Christmas and many more blessings for the coming New Year.
I would appreciate if you – our readers – would give this post a tweet to thank Nicole and the Blue Service Crew for going above and beyond.
Note and disclaimer: This is not a sponsored post.