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My dearest readers, please allow me to set the tone, the atmosphere and entire situation and I would love to hear your input. As we await Enterprise Rent-A-Car in Tulsa, Okla. to rectify and fix this situation and make right a wrong doing. That could very possibly be reported to the police as not only trespassing but theft as well. Perhaps even insurance companies battling it out over a single managers poor decisions and lack of actions. Please continue to read as my Aunt and Uncle’s story unfolds below and they have been violated of their property while Enterprise’s property was insured twice.
A few weeks back I received a phone call from my Aunt. She was so, very upset. Her 82 year old Mother had to undergo emergency open heart surgery as some of her veins were 100% blocked. She remained in ICU as Dr.’s worked tirelessly to get an opening in the operating room. Her Mother lives in Louisiana and my Aunt and Uncle live in Oklahoma. There was absolutely not enough time for them to make the drive to be with her Mom and her family during this scary operation.
I’m very happy to let you all know that her Mother is doing well now. However on Thursday, October 23rd, she rented a car from Enterprise Rent-A Car, drove from Oklahoma to Missouri to meet her brother to leave out together to go be with their mother on a very rare occasion, all of the siblings with their Mom at once. It’s been many years since they have been able to enjoy such an occasion.
They were having a beautiful time! Creating memories. And realistically, it could very well be their last visit with their Mother as time and years takes it’s toll on our bodies.
Today is always a gift, tomorrow is never a promise.
Monday, October 27th their trip and memories were slashed by not only a thief but by Enterprise Rent-A-Car. She, hereafter known as Aunt Sarah received a call from Enterprise and was asked if she had sent someone to change her tires on her vehicle. You see, that’s where her car was parked, in a handicapped space on Enterprise’s property, behind a fence and supposedly locked gates.
Now she’s in Louisiana why in the world would she send someone to change her tires but not just to change her tires but to leave the ENTIRE front end of her car on cement blocks. Wouldn’t it make sense that if someone changed her tires they would 1) do so during business hours, 2) Enterprise be notified that someone was going to change the tires during business hours ON THEIR PROPERTY … really I could on and on with the stupidity here. She of course told Enterprise that no one was sent to change her tires.
She had to leave her Mom who hung onto her arm and begged her to wait, for just one more hug as she had to leave early to return to Oklahoma where her tires and rims were ripped off her car at the Enterprise Rent-A-Car location!
She spoke with everyone she could possibly imagine! The manager, Jesse Gant that is over the Tulsa, Oklahoma Enterprise rental locations told her, “If there was a hail storm and there was hail damage to your car we wouldn’t be responsible for your car”, to which she replied, “I wouldn’t expect you to be responsible for hail damage”. — Does anyone else see anything wrong with Jesse Gant’s comment about a hail storm, cause there was NO hail storm.
To which *I* say, are you serious? Are you kidding me right now. Is this a sick joke? A hail storm is obviously under insurance considered an “act of God”, her own insurance would cover that because as a smart consumer she carries full coverage insurance on her vehicle. Yet she left her vehicle with the understanding that her car was being monitored with security since there is a fence and locking gate! Having your front tires and rims taken off your car is NOT even remotely considered a “hail storm”.
Dear Jesse Gant, can you explain that to us once again. As Enterprise sports this motto:
At Enterprise Rent-A-Car, we are committed to taking care of our customers, our employees and the communities we serve. We call it “The Enterprise Way.”
What a lovely sentiment.
So now, here we are my Aunt’s car stuck with no tires still on their (Enterprise’s) property, as we pray no more theft occurs while she has to wait to pay out of HER OWN POCKET for new tires and rims! Which hers were just purchased on June 4th of this year. She has those receipts, another smart consumer move.
Please, take note of the close proximity of my Aunt and Uncle’s vehicle to the Enterprise Rent-A-Car office! Click the photo to enlarge.
What makes me more furious? That Enterprise cut her visit with her Mother short? That her Mom cried? That my Aunt cried? That my Uncle who had a massive stroke near the brain stem had to watch his wife cry as she picked up her hubcaps and put them in their car as he stared at their vehicle in the handicapped space with blocks under both front tires? As his wife had to take photos so that their tire guy could line up holes and sizes to get tires on their vehicle. I’m not sure which part of this pisses me off the most!
Am I more furious that thanks to this ordeal and lack of concern of Jesse Gant, Tulsa area manager that we won’t get to see my Aunt and Uncle?
This is what I do consider elderly abuse! Perhaps discrimination of the handicapped? What exactly is this? Other than an obvious crock of crap!
To get attention to this matter we had to resort to social media and I contacted Enterprise Rent-A-Car on Facebook. I did get a reply and the social media team is expeditiously sending the information along to the Regional Vice President’s office for their Tulsa, Oklahoma operations and ask that a corporate manager get in touch with us.
To which I have now spotted another post on Enterprise’s Facebook page. Screenshot:
Why do I say us? Because when my Aunt called me crying,that is when I turned to Social Media, they have been through ENOUGH! My Aunt and Uncle want me on the phone with them per her decision, via conference call as they can’t handle anymore emotional distress or as I say another load o’ shit.
Outraged is an understatement for this niece, this blogger and this woman who remains loyal to herself at all times.
Readers, do tell. What do you think Enterprise Rent-A-Car should do to fix this situation for my elderly Aunt and Uncle. Please, take a good look at the photos. I’ll be posting more actual photos tomorrow. As we continue communications with Enterprise, I will update our readers with more information.
Feel free to Tweet Enterprise Rent-A-Car with YOUR own thoughts and opinions of this situation.
Will it be “The Enterprise Way”?
To be continued …